Privacy Policy

VELNEXA sells sleep products directly to customers. This page explains what personal information we handle and why. It is maintained by VELNEXA and is not independent certification of any kind.

When you place an order we collect your name, email address, shipping address and order details. Payment card details are entered on the checkout page and are processed by our payment providers — we never see or store full card numbers.

We also collect basic technical data such as pages viewed and device type, used to keep the store working and to understand which pages are useful.

To process and deliver orders, send order and shipping confirmation emails, respond to support requests, handle returns and warranty claims, and prevent fraud. If you opt in, we also send occasional product emails — you can unsubscribe from any of them.

Only the service providers needed to run the store: our e-commerce and checkout platform, payment processors, and shipping carriers. They may only use the data to perform that service. We do not sell personal information.

We use cookies that are necessary for the cart and checkout to function, plus basic analytics cookies. You can block cookies in your browser, though the cart may then stop working correctly.

Order records are kept for as long as required for accounting, warranty and legal obligations. Support conversations are kept while they remain relevant to your order.

You can request a copy of your data, ask for corrections, or ask us to delete data we are not legally required to keep. Email tryvelnexa@gmail.com and we will respond within 30 days.