Contact
We answer every message.
Questions before ordering, help with a delivery, a return or a warranty claim — email us and a member of the VELNEXA team replies personally.
tryvelnexa@gmail.comEmail support
tryvelnexa@gmail.com — the fastest way to reach a real person on the team.
Response time
Within one business day, Monday to Friday. We do not use automated ticket bots.
Order tracking
Your tracking number is emailed automatically once your order ships. Have your order number ready if it has not arrived.